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Austin Gunter
August 18, 2021 | Austin Gunter

Webinar: Incident Response - The job of humans or machines?

Can we automate incidents, or do we need humans to respond to them? How can our entire company respond better to first-time incidents, while minimizing the repetitive ones?

In this webinar, John Egan, CEO of Kintaba, and Anurag Gupta, CEO of Shoreline, discuss the role humans and machines play when dealing with failures and responding to disasters. They compare notes managing incidents from their time at Facebook and AWS and share ways your organizations can improve incident response.

We want to minimize the number of events we respond to, but when they do occur we need to be thoughtful about how we manage them to learn as much as possible and prevent repeats.

For first-time events, the goal is to maximize learning, and for repetitive incidents, the goal is to build automations that extinguish them for good. John and Anurag will compare notes and talk about how they've built organizations that learn from incidents in order to prevent them entirely.

Ready to get started?

Shoreline helps you eliminate repetitive tickets and increase your availability at the same time. Get started today with a free trial.