Incident Response: The job of humans or machines?

Can we automate incidents, or do we need humans to respond to them? How can our entire company respond better to first-time incidents, while minimizing the repetitive ones?

In this webinar, John Egan, CEO of Kintaba, and Anurag Gupta, CEO of Shoreline, will discuss the role humans and machines play when dealing with failures and responding to disasters. They'll compare notes managing incidents from their time at Facebook and AWS and share ways your organizations can improve incident response.

Wednesday, Aug 18, 2021
1:00pm ET / 10:00am PT

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About this Webinar

We want to minimize the number of events we respond to, but when they do occur we need to be thoughtful about how we manage them to learn as much as possible and prevent repeats.

For first-time events, the goal is to maximize learning, and for repetitive incidents, the goal is to build automations that extinguish them for good. John and Anurag will compare notes and talk about how they've built organizations that learn from incidents in order to prevent them entirely.


  • Is automation a replacement for incident management, or do you need both?
  • How is your entire organization learning from incidents and codifying those learnings to prevent those incidents from happening again?
  • Where and how do you start automating your production incidents?

About the speakers

John Egan

John Egan

CEO and Co-founder
John Egan is CEO and cofounder at Kintaba, the modern incident response and management product for teams. Prior to Kintaba, John helped to lead enterprise products at Facebook.
Anurag Gupta

Anurag Gupta

CEO and Founder
Anurag Gupta is the founder and CEO of Shoreline.io, the incident automation company. Prior to Shoreline, Anurag led analytic and relational database services at AWS, including Redshift and Aurora.

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