Runbook

Tomcat Server Crash

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Overview

Tomcat Server Crash incident type refers to a situation where the Tomcat Server, an open-source web server and servlet container, becomes unresponsive and stops functioning. This can result in a complete or partial system outage, leading to a disruption in the delivery of web applications and services. The root cause of the crash can be attributed to a variety of factors such as misconfiguration, network or hardware issues, software bugs, or excessive server load. It is critical to address this incident quickly to minimize the impact on users and restore normal system functionality.

Parameters

Debug

Check if Tomcat is running

Check the Tomcat logs for errors

Check if there are any resource limitations that might be causing the crash

Check the Tomcat configuration files for any errors

Check the version of Java being used by Tomcat

Check the installed packages for any updates that may have caused the crash

Check for any file permission issues

Check if there are any firewall or networking issues

Check for any memory leaks in the Tomcat server

Check the CPU usage and load averages

Repair

Restart the Tomcat server to see if it comes back online.

Verify that there is enough memory allocated to the Tomcat server and adjust as necessary.

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